Customer Care | Oluniyi D. Ajao

The Customer is NOT always Right

Sunday, March 29, 2009

This is to comment on a popular misconception and start a debate about the issue as well. I grew up hearing a “the customer is always right” cliché. It never made sense to me and still doesn’t. Why? Simple logic tells me that a customer cannot be right all the time. A customer is human. A [...]

Graphcard Improves on Customer Support?

Wednesday, January 17, 2007

1 Comment

Graphcard seems to be doing something they should have done much earlier – automated customer support. Their customer support before now, had been via telephone, fax and email. Their telephone were only answered by a customer service representative during US working hours, and on business days only. Customers were asked to leave a message and their [...]